I had a nail in my tire that was brought to my attention on Thursday night. First thing Friday,I took my car to Joseph Airport Toyota Service and had it fixed in minimal time and minimal expense.I was on my way in no time and I really do recommend them whenever it's relevant.Thanks again!☺️

Stay away from there used cars and service dept! You have been warned. I bought a used car from them that had break issues. They were supposed to fix it. They never did, then offered me another car for 500 more. I test drove the car and found it acceptable, it went in for the '132 point' service check. Next thing I know it was leaking oil and a pulley was bad and they had found two disconnect aftermarket speakers, which they took. I brought it back, they said they would fix it. The car ended up being outsourced to a place ... Read More

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DealerRater - Apr 23, 2025

Stay away from there used cars and service dept! You have been warned. I bought a used car from them that had break issues. They were supposed to fix it. They never did, then offered me another car for 500 more. I test drove the car and found it acceptable, it went in for the '132 point' service check. Next thing I know it was leaking oil and a pulley was bad and they had found two disconnect aftermarket speakers, which they took. I brought it back, they said they would fix it. The car ended up being outsourced to a place in Tipp city. When I got the car back I could still smell oil burning, the inner panel, (door card) on the drivers side door was loose, the driver speaker didn't work anymore. They won't fix the door card. They kept telling me that they have lost money. I have never in all my years been so ripped off by a company that has a A+ rating. I would give them a F rating. They are a scam! I'm a senior and a widow, saved money for over a year to replace my broken Kia. This was a slap in the face. The service dept is shady and "outsources" work. I'm so sad, I trusted them and got crushed.

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I'm glad I can take my Toyota here. I schedule maintenance on the app, show up, they take care of it.

I would like to commend Stephen for being a honest, personable salesman during my dealings with this company.

Great customer service. I would definitely recommend.

Very transparent and fair to work with. Gave me a fair price without wasting my time with bait and switch schemes on the price.

I recommend airport Toyota they were professional and was able to answer all my questions and gave us the best deal on a new car...

So friendly, helpful and honest! I recommend for service.

I’ve never bought a car before and had some family in town helping me out! It was a pretty intimidating experience but the employees here made it a really nice and stress free experience! Kevin was very straight forward, kind, personable, helpful and was so patient with us! We were able to negotiate and get a car that I am so so excited for! I’d recommend this place to those overwhelmed by the amount of car dealerships in the area! They really made my first car buying experience a great one. Thank you guys! 🙂

Picked up a part I ordered on Friday I ordered b4 work.....to 2 gentlemen that waited on me were very courteous....thanks again...

Great experience! Steve Ryherd in sales and Shawn Levi in finance were a breeze to work with. Not 1 negative experience during the entire process purchasing my 4Runner.

The staff I met was very friendly I'm really like dealing with Thomas Tacker, my first time at Toyota Airport and will not be my last.

Our regular mechanic had our rav 4 for two full days and couldn't figure out why the check engine light was on...Joseph Airport had our car for about an hour and had diagnosed the problem. They ordered the part and the next day we got our car back. It's running great..no more check engine light.....charcoal cannister was the culprit. Great job.....thanks 👍 👌

I usually dont go to car dealers for service, but Joseph Airport is upfront with costs and always timely with repair/maintenance work. I take my Toyota there for all maintenance that needs done.

Great experience! Super nice employees all around. Kevin was great, super helpful and patient and answered all my questions. My only complaint is the interior detail was a little lacking and I had to go over some things myself, but it is a used car. Overall super pleased, and thankful!

Excellent service, I recommend this dealership for purchasing a vehicle, Mr. Ridley was honest and helped me with no purchase. Thanks.

Always courteous and informative.

My wife and I just bought a 2023 Toyota Corolla. The staff was friendly and professional. I would definitely recommend them. I also want to give a special shout out to salesman Ryan Martin for being so helpful.

The people at Joseph Airport Toyota were outstanding to deal with! I can't say enough good things about them! I was an out-of-state buyer who traveled 120 miles to Joseph Airport Toyota to purchase my 2024 Prius LE AWD in Supersonic Red. No other dealership in my home town of Indianapolis, the state of Indiana, or even the Chicago area was able to get the exact Prius I was looking for. First of all, kudos to Erin Weingart, the Internet Mgr. She responded to my online inquiry at the end of November. (3 months before we ever set foot in their dealership.) ... Read More

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Google - Mar 6, 2024

The people at Joseph Airport Toyota were outstanding to deal with! I can't say enough good things about them! I was an out-of-state buyer who traveled 120 miles to Joseph Airport Toyota to purchase my 2024 Prius LE AWD in Supersonic Red. No other dealership in my home town of Indianapolis, the state of Indiana, or even the Chicago area was able to get the exact Prius I was looking for. First of all, kudos to Erin Weingart, the Internet Mgr. She responded to my online inquiry at the end of November. (3 months before we ever set foot in their dealership.) I must have communicated with 15 other dealerships, but Erin found the car we wanted. She kept in touch with me regularly until she found just the Prius I was looking for. One month later, she said there was a Prius "allocated" and she put my name on it, and sent me the details, pricing, etc. She said it should arrive by late February, which it did. Great job, Erin! Steve Ryherd was the salesperson who spent the whole morning with us on the day we bought the car. He made us feel special from the moment we drove up and saw our new car parked in the “marquee spot”, right in front of the main entrance. Due to the extreme shortages of the Prius in the past year, we were not able to even take a test drive before purchasing the car. But Steve went with us as we did our test drive last Saturday, and showed us all of the car’s features. Then he spent over an hour showing and explaining the infotainment system to us. He got our phones synced up. He made sure we downloaded the Toyota app, set up our navigation, and explained all the many things we could do with our new Prius. We’ve been buying Toyotas since 1994, but we’ve never had customer service this great! Jamie Gibson also did a great job in helping us with the purchase documents. He described the types of protection plans available. We were impressed with Jamie’s positive personality. Overall, it was a great feeling doing business with the folks at Joseph Airport Toyota!

The employees are this dealership's greatest asset they go the extra mile to help you understand about your vehicle.

Rated these three stars because they didn't have the vehicle I was looking for. Kevin was great and took the time to answer all my questions. There is no pressure at all, and the majority of the vehicles do come with a lifetime power train warranty, which is a nice perk.

Fantastic service and staff at this location!!

This is our 3rd vehicle with Joseph Toyota that we've purchased with used car section with absolute satisfaction! My RAV4 needed a battery causing the AWD warning message. I was totally freaked out by it, speaking with Tom in to the shop and stating it was the battery and a new replacement would take care of this issue. Not only I got a battery, I got scheduled in for routine maintenance and a free car wash!

First new car. Drake was awesome. He got me to the payment I needed to be at

Nice place to find the ride you want. Friendly service! Be sure to see Ryan Martin for a good devehicle

I recently purchased a Camry. Arvin is a friendly and knowledgeable sales person. He takes the extra time to help whenever needed, making this a pleasant experience. I would highly recommend him.

New car sales are great, my girlfriend purchased her 2022 Tacoma there and could not be happier. Used car sales, however, are another story. I purchased a 2020 Honda Accord there and it was not cheap clunker for 5k or something it was 24k Got it with half a tank of gas, dirty (dust on dash and marks on trim on inside easily wiped off) and no floor mats. Also they had slapped on some cheap Vietnamese tires (GeoDrive? what the xxxx is that). Tires supposedly new but missing a valve stem cap on front drivers side, also out of balance per ... Read More

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DealerRater - Jan 25, 2024

New car sales are great, my girlfriend purchased her 2022 Tacoma there and could not be happier. Used car sales, however, are another story. I purchased a 2020 Honda Accord there and it was not cheap clunker for 5k or something it was 24k Got it with half a tank of gas, dirty (dust on dash and marks on trim on inside easily wiped off) and no floor mats. Also they had slapped on some cheap Vietnamese tires (GeoDrive? what the xxxx is that). Tires supposedly new but missing a valve stem cap on front drivers side, also out of balance per Discount Tire, who were nice enough to re balance for free and put the missing stem cap back on. Will have to spend 800 bucks on decent Michelin tires once I have the money. Spent 200 bucks on good custom floor mats first thing and glad I did as it snowed soon after getting this car and all that melted snow would have soaked onto the carpet. Still pissed about the half tank of gas. When I purchased a used car from a Chevy dealer a few years ago, car as totally detailed, full tank of gas, new tires and floor mats. I wrote Joseph Airport Toyota GM Chris Hahn about my concerns and sales guy called me and offered to have car cleaned again. I think I will pass, Soft Touch Car wash in Centerville will do a better job. Bottom line is pass on their used cars, if you want to be treated right get a new one.

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Steve was great! Straight forward!

Dealt with Sales and services who were kind and professional. If you need work done here these guys will treat you right and be honest about their abilities.

I have been coming back to this dealership for years! I'm on my 3rd vehicle i have bought from joesph Airport toyota. They do an all around wonderful job. Customer service is excellent.

Deonte got me the jeep I wanted and love! Bumper to bumper worry free! Vacation ready! Now we have his and hers!

Great customer service, fast & friendly workers. Thank you!

Very knowledgeable staff at Joseph Airport Toyota.

Somebody told me that Andy Davis was a “miracle worker” so I reached out to him to see if there was anything he could do for me. I am still shocked today with the fact that he got me approved for a 2021 Chevrolet equinox. I would recommend him to literally anybody!! Go see Andy!!

I use them for service on my Toyota minivans. I know I am paying a premium, but I believe they will have the best technicians and the best parts for a Toyota. I previously used a local tire chain for service (and they were ok) but I was surprised their costs where not much lower.

Service was fantastic on my Toyota. Good work, knowledgeable. Tom was great. Highly recommend them.

Very detailed, professional, fast and friendly service. Well worth the drive from Springfield, OH to find a great Toyota service center that goes the extra mile. Hats off to my Service Advisor, Levi Rhoades, who went the extra mile to make us feel like valued customers and members of the family.

Best service department ever. They are very trustworthy. I been going here on and off for 10 years. They service my 3 Toyotas and never once was I disappointed. Pricing Is reasonable. I would never take my cars anywhere else .

Great staff and service

I purchased my 2022 Rav4 Hybrid from Joseph Airport Toyota and it is the only place I will take it to get serviced. The staff are knowledgeable, The wait time is quick the service is efficient, and I am always clear on what to expect, never any surprises! It is a bit of a drive for me, but it is definitely worth it with the fast wait time. The customer service waiting area is always is stocked with many coffee and hot chocolate choices as well as freshly popped popcorn, which is also a bonus!

Salesman was very nice and knowledgeable but not pushy.

The hybrid provides notification for routine maintenance and this dealership has provided top notch service on each occasion. I am seriously considering upgrading to a 2025.

Good customer service

(This review is specifically for Joseph Airport Toyota's Used Car store.) We recently purchased a used Kia Sorento at Joseph Airport Toyota's Used Car store. For context: I hate the stress of buying a car, but this was actually an enjoyable experience. Who ever thought car buying could be enjoyable??? Pros: - Zero pressure. As with most dealerships now, the internet price is non-negotiable, and they were upfront about that, which was fine - the asking price was competitive. - We were encouraged to take a long test drive, take it on the highway, etc. - We were ... Read More

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Google - Oct 8, 2023

(This review is specifically for Joseph Airport Toyota's Used Car store.) We recently purchased a used Kia Sorento at Joseph Airport Toyota's Used Car store. For context: I hate the stress of buying a car, but this was actually an enjoyable experience. Who ever thought car buying could be enjoyable??? Pros: - Zero pressure. As with most dealerships now, the internet price is non-negotiable, and they were upfront about that, which was fine - the asking price was competitive. - We were encouraged to take a long test drive, take it on the highway, etc. - We were able to use our preferred lender (credit union) for the best rate. In fact, the finance manager pointed out that by increasing our monthly payment slightly we could get an even better rate and a faster payoff. This level of care is very rare in our experience. Thank you so much Tim Brunner!! - Mali Nelson, our salesman, was really down to Earth. Felt like buying a car while chatting with an old friend. He and the rest of the staff didn't mind our silly kids, and they enjoyed playing with all the little army figures - now they will expect those any time they're at a dealership. 🙂 And thank you to Sharon for the candy! We left with a great used car and a great experience, and what truly set it apart was the great people! Cons: If I think of one I'll add it. 🙂 I wanted to share our experience simply because I know there are a lot of folks who have had not so great experiences buying cars in the past. This experience was so relaxed and easy! P.S. Most of their used vehicles include a lifetime power train warranty. That's pretty fantastic too!

great place and great service! going on 4 years and not disappointed. highly recommend! nice work

Jordan Adkins in Service, took care of me. I pulled in to the shop, with a dead battery, and no appt, at 3 pm. By 5 pm, he had put in a new battery, changed the oil, and rotated the tires. That's what I call Customer Service. Thank you Jordan.

Steve Ryherd, thank you for another wonderful buying experience. Your knowledge and expertise are unchallenged in the area. Highly, Highly recommend Steve Ryherd for your next purchase.

My recent purchase was a gently used Toyota Avalon. This was the finest automobile purchase experience of my life. I was looking for a reliable car that would provide ample room, good gas mileage and resale value. I was greeted by Andrew Greene with whom I discussed my needs, desires, and preferences. Andrew provided suggestions, showed me cars, checked his inventory and I chose the Avalon. The car was prepared, and I picked it up two days later. There were none of the games I have encountered at other dealerships. I highly recommend Andrew and Joseph Toyota to my friends ... Read More

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Google - Sep 5, 2023

My recent purchase was a gently used Toyota Avalon. This was the finest automobile purchase experience of my life. I was looking for a reliable car that would provide ample room, good gas mileage and resale value. I was greeted by Andrew Greene with whom I discussed my needs, desires, and preferences. Andrew provided suggestions, showed me cars, checked his inventory and I chose the Avalon. The car was prepared, and I picked it up two days later. There were none of the games I have encountered at other dealerships. I highly recommend Andrew and Joseph Toyota to my friends and associates.

I took my Camery to them for ABS service they gave me an estimate to replace front wright speed sensor for $692 plus tax plus other charges. I took the car to another mechanic shop; the cost was $150 just to clean the sensor. The sensor was in excellent condition, and it has been operating perfectly since. If I did not have any mechanical background, I would have paid the $750 plus.

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I would buy a car from them. I I do question the service prices for simple maintenance.

Did a great job

Tom Thacker and Levi are the utmost professionals. One of the main reasons I come to Airport Toyota.

The staff at Joseph Airport Toyota made my purchase of a 2023 GR86 super easy! It was a privilege to work with my salesman Eddy and Jamie in financing. Both were extremely knowledgeable about the products, patient with all my questions, and respected my passion for this car. Thank you Joseph Airport Toyota!

The Service is outstanding. And it made me decide to buy out my lease, because I think I can depend on their Service for the future.

Good luck scheduling stuff like oil changes, you’re better off at a local shop. Not open Saturdays, and the customer service via text was kind of rude on responding to my questions.

Very pleased with Joseph Airport Toyota, this is our 3rd vehicle we have bought from them and I can't say nothing bad . Very good customer service.

My elderly relative went to the dealership and was in the process of purchasing a car outright - no financing. The salesman, Arvin Henley, recognized that something was amiss and helped stop what could have been a very costly and bad decision. His integrity helped our family avoid a big mistake. Not only did he drive to meet with them again in person to remedy the problem, he kept us in the loop throughout the whole process. Much appreciated!

When I ordered they told me the seats were grey, but these seats look white. It looks nothing like the online picture which was a little darker. Also, I specifically asked for iphone charger and he told me it came with it, it came with an android. I also asked for specifics of all wheel drive which that appears to be correct. The carpet seems not to be all the way padded to the floor. When the car takes off the accelerator is very slow. I did like the fact that what they quoted me did not change. The salesman ... Read More

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Google - Aug 3, 2023

When I ordered they told me the seats were grey, but these seats look white. It looks nothing like the online picture which was a little darker. Also, I specifically asked for iphone charger and he told me it came with it, it came with an android. I also asked for specifics of all wheel drive which that appears to be correct. The carpet seems not to be all the way padded to the floor. When the car takes off the accelerator is very slow. I did like the fact that what they quoted me did not change. The salesman that sits right in front of the the receptionist desk was very knowledgeable and was the most helpful. I didn’t need a lot of all the extra amenities, but the amenities I asked for I should have gotten.

Very helpful and courteous staff. I was able to get a rental car while my work was being done. Work was done on time. Great service!

Great customer service.

Friendly

I've had a 2012 Corolla going on 2 years and been treated well by Airport's service staff each time. Whether I've needed help on short notice or been scheduled for regular maintenance, they listen and communicate well, in addition to doing good, fast work. Isaiah and the gentleman who is head of service (can't remember his name sorry!) have both worked to get me in as soon as possible and I felt respected (which doesn't happen at every shop if you're a woman!) As long as Joseph Airport prioritizes service staff who demonstrate skill, integrity and ... Read More

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Google - Jul 9, 2023

I've had a 2012 Corolla going on 2 years and been treated well by Airport's service staff each time. Whether I've needed help on short notice or been scheduled for regular maintenance, they listen and communicate well, in addition to doing good, fast work. Isaiah and the gentleman who is head of service (can't remember his name sorry!) have both worked to get me in as soon as possible and I felt respected (which doesn't happen at every shop if you're a woman!) As long as Joseph Airport prioritizes service staff who demonstrate skill, integrity and respect for the customer, I'll keep recommending them!

I have always heard horror stories about being a woman and going into car dealerships without a man and getting taken advantage of. However, at Joseph Airport Toyota, they have never talked down to or taken advantage of me once. They are always kind and courteous, and they have been complete gentleman. They are honest, hard-working, and have never once tried to pull the wool over my eyes. I will continue going here for as long as I own a Toyota. Which will be forever! 😂

They were so pleasant to work with.

My boyfriend and I had the BEST EXPERIENCE today with Andrew Greene. If you are in the market for a new car I highly recommend this place. Again, ask for Andrew Greene.

Eddie and Justin were so pleasant to work with! Unfortunately my corolla was totaled by a semi and I had to buy my first brand new car. They were very reassuring and helpful through the whole process!

Excellent customer service!

Highly recommend this dealership. I actually drove over from the Indy area to purchase my SUV because they were very straightforward and didn't do any song and dance with anything. Dave and Justin were extremely easily to work with and gave me a good trade in value for my car. I will definitely refer them to others and will do business again in the future.

Everything went well!

Steve in sales was very helpful and showed attention to detail. I ultimately did not go forward with purchasing a vehicle because of personal preference/availability, but I had a good impression and would certainly look here again for any future purchases.