Arrived and was greeted right way Facility was clean and staff was friendly. Service tech provided a great tip that saved us from spending money on our service. Tire rotation and oil change was done . I love the inspection check sheet provided to let me know about status of the car and things to consider in the future. Items like status on cabin air filter, tire depth, etc. They rate each item as needs attention, items to check on as time goes by, and items that are in good condition. Always have had great service.

Very courteous and helpful. They set realistic expectations and keep you informed.

Scheduled service visit...no drama, efficient service

It is always a pleasant experience at this location. They make owning a Toyota worth it.

Always a pleasant experience

They was fantastic!!!!!! Loved my experience!!!! CK & Todd!!!!! Thank u so much my peeps!!!!!!

They take good care of your Toyota!

This is where we take my wife's car for its scheduled maintenance...we usually have to go on a Saturday and the wait is usually a hour...they need to have something there for us to eat while we're waiting....no donuts or popcorn.

I wasn't able to find the perfect used car for me yet due to the car shortage, but Ricky Nelson listened and is on the lookout from me. I am not even checking anywhere else because I finally found a salesman I trust! Give Rick a chance I'm sure you'll be happy.

Steve was excellent! Friendly and knowledgeable salespeople and staff.

I ordered replacement floormats for my Highlander online Monday. On Tuesday morning I had an email saying they were ready for pickup. They are exactly the same as the old ones and the price was good.

I purchased a vehicle from Joseph Airport Toyota on Saturday and Mike was very helpful , friendly, and a light. Good customer service there and I recommend this place to anyone who needs to get a car! They will guide you threw and help you with whatever they can. Thanks Joseph Airport Toyota!

Glad to called part of a Family that had welcomed my family. I had gotten my wife a new Car named Georgia and my new Truck our little 5 year old had named from a Disney Jr character named Bluey.

My family and I had recently gone to Joseph Airport Toyota to purchase a new vehicle. We had earned a great relationship with a gentleman named Mike Goldie. We had a previous encounter with him around Christmas. He had helped pick out a great vehicle for my wife 2 years ago after the Eve of Thanksgiving Holiday from total loss of a vehicle. The vehicle was passed down by my deceased father in law, earlier in September. The car had been totaled by a hit & run driver. My wife was okay, just shaken up, frazzled, and confused. We had gotten ...

Excellent customer service

I bought a new Toyota 4runner yesterday from this dealership. The weather was really bad, cold snowy day. Justin was very nice and helped me through the whole process. He even had the vehicle warmed up with the seat heater on. Nice touch. Thank you Justin and Joseph airport Toyota

Service department crew is friendly and knowledgeable! Great work crew!

Has a good service department but getting to expensive anymore. Have found other Toyota dealerships charge less and do same quality service.

MICHAEL GOLDIE IS THAT DUDE! VERY HELPFUL, GREAT CUSTOMER SERVICE ETIQUETTE. MADE OUR VISIT WORTH IT. DROVE OFF THE LOT WITH A 2017! TELL HIM PATRICE & JANE'SHA SENT YA! 😊

Great job.

I've purchased 2 vehicles from here and plan to continue business in the future!

Great group of people in service center...you need help ask for Isaiah Blackburn or Samantha.. they're awesome to work with

Fast service, easy scheduling on their site, and great customer service.

The service team was able to get me in for an emergency appointment (and a good thing too, because my engine might have been destroyed if I kept driving it!). Tom Thacker oversaw the handling of my car and his team managed to diagnose the problem that my car very quickly. He was able to give me a plan to keep it running. I will schedule future maintenance appointments here.

Warranty, rental, and service department offers great service and help when in a pinch. I had to get my car in for emergency repair and they were able to help within a half hour before close on a holiday weekend. They were very kind when I was clearly upset and only wanted to help.

Sales and service uncompromising. Prevention maintenance is the best.

It was great and I will Waite for the next service

Always happy with this group. They're very nice, knowledgeable, and honest about what needs to be done and what my options are.

Customer service awesome 👌

Service manager was very professional and kept me updated during my service. Also I felt respected as he advised me on what was needed and also what was not needed. Also very friendly. Entire staff was also great and my car was washed and ready to go. Great customer lodge.. long time customer.

So very helpful

The whole team that worked with us was great,especially Arvin! Walked in and left with a great car! Thanks

Great service and communication. Lounge area is very comfortable.

I have just finished my bankruptcy and had no vehicle and live in Delaware…Andy Davis contacted me and did everything needed before going an hour and half away. The trip was well worth it, thank you to all of you who helped me get on the road to rebuilding my credit!!!

Andy was great! He found me a better car than the one I was originally interested in. He also helped me get the car all the tuneups necessary to be fully road worthy long term.

Best place in Ohio to purchase a automobile.

Excellent service. Minimum waiting time. Superb scheduling and reminder systems. Oh... and Toyotas rock.

Took my car in for service and the service team were very professional and friendly.

I’ve been to 3 different Toyota dealerships and this is the only one that was able to troubleshoot, diagnose, and fix an ongoing audio issue I was having with my 2021 Supra! Most service centers and techs are avoiding working on the supra due to the challenges it comes with, but these guys welcomed the challenge and got the car fixed under warranty, in a fairly short amount of time given the circumstances! If you’ve got a Supra, and a weary of other service centers, schedule a service appointment here!

Very efficient car dealership. Mr. Ridley is excellent at performing his duties as a salesman!

HUGE thanks to Kevin Dorsten for helping me out with a battery issue on a vehicle I bought 6 months ago. The service dept was super helpful as well letting me know what the issue was with the battery. Kevin took the time out of his day to personally come to my house with a jump box, and assist with the issue. Thankful for his efforts.

Had a good recall experience with Tom.

It's the dealership, so they know your car. It's about the same price or less than a repair shop. They dont try to get your money with a bunch of unneeded repairs.

Fast oil change and the cashier was awesome no complaints

Friendly sales staff. Knowledgeable about the product and competitor products.

Quick response time in a market where vehicles are selling extremely fast. Staff was very friendly and easy to work with and made sure I got the best financing I could possibly get prior to purchase. I would highly recommend shopping here for your next vehicle. I love my Toyota.

Always great service!! Great communication and they do what they say they are going to do.

best customer service of the other Toyota dealers by far.. quality work as well

Had a great experience, Jake and the rest of the team that helped me we're absolutely amazing. I love my new car!

Got me in and out. Thank you

Myron was my salesman and he was very knowledgeable, and spent a lot with me. I have always bought my vehicles at a competitive dealership but I will be return to Joseph Airport Toyota.

Excelente consecionario toyota, con todos los. Vehículos toyota nuevos y con gran stock de usados toyotas y otras marcas certificados y con garantía, los recomiendo.

Very knowledgeable about a vehicle

They get it in and out with good customer service.

I had the privilege of working with Andy Davis. He was very knowledgable and very personable. I had called the day before and gave them my information, and when I arrived for my appointment, Andy told me that I was approved for a car. I drove off the lot in a 2021 Hyundai! Andy, I want to thank you! You were great! I love my car!

Andy was my sales professional and did a fine job in helping me thru the car buying process. I thank him and the dealership for their efforts and would certainly consider them again for my car and service needs

Service was good,car wash not so good.

Compared to other Toyota Dealers in the area, I found Joseph to be the best. I initially selected this dealership because of the proximity to my place of employment. I was pleased to find the experience nearly flawless. I allowed them to replace the cabin filter. They presented me with the old filter to justify the expense. I took them at their word. The total expense for a cabin filter was $42.00. I will be back.

We got a great deal and excellent financing at Joseph Airport Toyota. Finding a Sienna hybrid in this high demand market was challenging. Given our urgency to conclude the purchase, we were able to get delivery of the vehicle in less than 24 hours. It was a pleasure working with Michael Goldie and Shawn Levi (financing). The van was sparkling and ready to go when we arrived. Extra detailing was completed while we concluded our financing.

I walked onto the Airport Toyota used car lot and was quickly assisted by a very knowledgeable and thorough salesperson named Andy Davis. There was no high pressure, just a lot of education and patience as I examined the van. He gave excellent me explanation/demonstration of the vehicles features and history. The financing experience was equally efficient, fair and thorough. Andy even returned my rental car for me! Thanks for your professionalism.

Andy Davis is amazing!!! I highly recommend him! He helped me my family into a wonderful SUV. He was such a pleasure to deal with the whole time. I can't thank him enough!!

Andy Davis is amazing!!! I highly recommend him! He helped me my family into a wonderful SUV. He was such a pleasure to deal with the whole time. I can't thank him enough!!!

accommodating and very interested in customer service

Andrew is always the best salesperson. He always has time to show us safe and reliable cars for ourselves and kids. He's the best salesperson I've ever met. He's honest genuine and not pushy. If you need a used car always ask for Andrew.

I just bought a car from airport Toyota and can I say that Andy and the rest of the crew there made things so easy and stress free for me. Due to the pandemic I’ve had financial problems and they new about them but still took me in and got me into the car I wanted! If your looking for a new or used vehicle I would definitely recommend going there first!

Overall good. Took in car right away which is always nice. Took care of us and car. Very pleased after warranty work and scheduled maintenance.

Answer all questions

I purchased my rav4 and our ram 1500 from from Arvin Ridley in used cars. I new what I wanted they didn't have it on there lot so he looked at other lots and helped me find what I wanted. He is awesome at helping you find what you want and making sure you are happy. I am confident that when I leave I will be happy with my purchase. Thank you Arvin for helping our family get the vehicles right for us.

Read at DealerRater

My husband and I were looking for a blue 4 runner. Our salesman Nathaniel Todd did an amazing job finding us one. Everyone we came in contact with at Joseph Airport Toyota was super nice and very helpful. We are absolutely loving our new 4 runner. Thank you to everyone who helped make our buying experience simple and stress free. A very sincere thank you from Michelle Randle and Noel Shell.

Read at DealerRater

Carl A. treated me like I was the most important person he ever met! Great service and great deal. I won't go anywhere else.

Read at DealerRater