Service was fantastic on my Toyota. Good work, knowledgeable. Tom was great. Highly recommend them.

Very detailed, professional, fast and friendly service. Well worth the drive from Springfield, OH to find a great Toyota service center that goes the extra mile. Hats off to my Service Advisor, Levi Rhoades, who went the extra mile to make us feel like valued customers and members of the family.

Best service department ever. They are very trustworthy. I been going here on and off for 10 years. They service my 3 Toyotas and never once was I disappointed. Pricing Is reasonable. I would never take my cars anywhere else .

Great staff and service

I purchased my 2022 Rav4 Hybrid from Joseph Airport Toyota and it is the only place I will take it to get serviced. The staff are knowledgeable, The wait time is quick the service is efficient, and I am always clear on what to expect, never any surprises! It is a bit of a drive for me, but it is definitely worth it with the fast wait time. The customer service waiting area is always is stocked with many coffee and hot chocolate choices as well as freshly popped popcorn, which is also a bonus!

Salesman was very nice and knowledgeable but not pushy.

Good customer service

(This review is specifically for Joseph Airport Toyota's Used Car store.) We recently purchased a used Kia Sorento at Joseph Airport Toyota's Used Car store. For context: I hate the stress of buying a car, but this was actually an enjoyable experience. Who ever thought car buying could be enjoyable??? Pros: - Zero pressure. As with most dealerships now, the internet price is non-negotiable, and they were upfront about that, which was fine - the asking price was competitive. - We were encouraged to take a long test drive, take it on the highway, etc. - We were ...

great place and great service! going on 4 years and not disappointed. highly recommend! nice work

Jordan Adkins in Service, took care of me. I pulled in to the shop, with a dead battery, and no appt, at 3 pm. By 5 pm, he had put in a new battery, changed the oil, and rotated the tires. That's what I call Customer Service. Thank you Jordan.

Steve Ryherd, thank you for another wonderful buying experience. Your knowledge and expertise are unchallenged in the area. Highly, Highly recommend Steve Ryherd for your next purchase.

My recent purchase was a gently used Toyota Avalon. This was the finest automobile purchase experience of my life. I was looking for a reliable car that would provide ample room, good gas mileage and resale value. I was greeted by Andrew Greene with whom I discussed my needs, desires, and preferences. Andrew provided suggestions, showed me cars, checked his inventory and I chose the Avalon. The car was prepared, and I picked it up two days later. There were none of the games I have encountered at other dealerships. I highly recommend Andrew and Joseph Toyota to my friends ...

Did a great job

Tom Thacker and Levi are the utmost professionals. One of the main reasons I come to Airport Toyota.

The staff at Joseph Airport Toyota made my purchase of a 2023 GR86 super easy! It was a privilege to work with my salesman Eddy and Jamie in financing. Both were extremely knowledgeable about the products, patient with all my questions, and respected my passion for this car. Thank you Joseph Airport Toyota!

The Service is outstanding. And I was pleasantly surprised that the cost of the repair was not as high as I thought it would be. I felt truly well taken care of.

Very pleased with Joseph Airport Toyota, this is our 3rd vehicle we have bought from them and I can't say nothing bad . Very good customer service.

My elderly relative went to the dealership and was in the process of purchasing a car outright - no financing. The salesman, Arvin Henley, recognized that something was amiss and helped stop what could have been a very costly and bad decision. His integrity helped our family avoid a big mistake. Not only did he drive to meet with them again in person to remedy the problem, he kept us in the loop throughout the whole process. Much appreciated!

Very helpful and courteous staff. I was able to get a rental car while my work was being done. Work was done on time. Great service!

Great customer service.

Friendly

I've had a 2012 Corolla going on 2 years and been treated well by Airport's service staff each time. Whether I've needed help on short notice or been scheduled for regular maintenance, they listen and communicate well, in addition to doing good, fast work. Isaiah and the gentleman who is head of service (can't remember his name sorry!) have both worked to get me in as soon as possible and I felt respected (which doesn't happen at every shop if you're a woman!) As long as Joseph Airport prioritizes service staff who demonstrate skill, integrity and ...

I have always heard horror stories about being a woman and going into car dealerships without a man and getting taken advantage of. However, at Joseph Airport Toyota, they have never talked down to or taken advantage of me once. They are always kind and courteous, and they have been complete gentleman. They are honest, hard-working, and have never once tried to pull the wool over my eyes. I will continue going here for as long as I own a Toyota. Which will be forever! 😂

They were so pleasant to work with.

My boyfriend and I had the BEST EXPERIENCE today with Andrew Greene. If you are in the market for a new car I highly recommend this place. Again, ask for Andrew Greene.

Eddie and Justin were so pleasant to work with! Unfortunately my corolla was totaled by a semi and I had to buy my first brand new car. They were very reassuring and helpful through the whole process!

Excellent customer service!

Highly recommend this dealership. I actually drove over from the Indy area to purchase my SUV because they were very straightforward and didn't do any song and dance with anything. Dave and Justin were extremely easily to work with and gave me a good trade in value for my car. I will definitely refer them to others and will do business again in the future.

Everything went well!

Steve in sales was very helpful and showed attention to detail. I ultimately did not go forward with purchasing a vehicle because of personal preference/availability, but I had a good impression and would certainly look here again for any future purchases.

I was in a rush and even though the guy in the service department was busy he got my grandma taken care of as fast as he could. We also go see Eddie to buy cars. We have bought a truck and 2 cars from him. He is super pleasent and will find you the perfect car. Our toyotas are great, we never have issues with any of them. We have bought a total of 5 vehicles from this one location in our family.

I don't have to worry about my car when I get it serviced because a qualified mechanic is going to use genuine Toyota parts and they will do a complete inspection and advise me of any future service that may be required.

Knowledgeable staff, helpful and friendly,

Tom Thacker is the absolute best!! Need your vehicle serviced call him!!!

I did not purchase my 2022 Toyota from Joseph Airport but I wish I did. I purchased from another local dealership. I had to give them the gift of good bye for the service part…long story. Started going to Joseph Airport Toyota which exceeds all my expectations! Service is awesome and accurate. Levi, the service advisor, is the most knowledgeable and polite gentleman. Strangely, I don’t mind being in the dealership and waiting. Very friendly environment.

Usually a 5 star bit this time not so much. Left the car dirty - usually they clean ip the area they are working in. Took 8 hours to get 4 tires. Called every half hour to upsell a third shift worker did not appreciate that.

Really like dealing with Nathan, he knew cars and patiently explained features and operations. Jamie the finance manager was helpful and transparent. Rating would have been 5 stars except for three issues. 1. I paid the $1,000 deposit weeks ago with a credit card, but the dealer could not verify they received it and didn't want to credit it to my purchase. I produced the credit card statement and they credited it to me after some friendly discussion. 2. Prior to purchase, they did not tell me that down payment on credit card was limited to $2,500, so I had to transfer funds to ...

See Tom Thacker at this locations he is the best service advisor

Had a pretty cut and dry issue with my car. A part was ordered the night prior and my car was finished the next afternoon. Thank you for taking care of my car.

This is my second purchase with Joseph Airport Toyota and with Kevin Dorsten!!! Amazing experience from start to finish!!! Every year I would an email from Kevin and I always appreciated it!! When I’m in the market again, I’ll be sure to go back!!!

Notlisa

I worked with Mark and he was great. Helped me find the right car at the right price. Highly recommend him if you are shopping around for a used car. Thank you Mark!!!!! I love my car.!!!!

It went awesome! I went for a job interview and got the job! I'm so excited!!

Professional and friendly employees...

Was traveling through and noticed my low air pressure light on. Had nitrogen filled tires. Stopped and they took me right on in and filled up the tires! Awesome customer service!!!

Good

Went for an oil change..quick and easy!

Gorgeous dealership and very friendly service. Now we just got to wait for these car prices to drop a bit

Always done a good job!

I've always had great service!

Excellent service and very professional

I definitely recommend this dealer for any Toyota service. Any time I call or ask a question or go in for a service, every person provides fantastic customer service! From dropping my car off, to services, to the cashier. They take their time to ask and answer questions and go through the service with you. Sometimes it is even a bonus/surprise to have your car washed.

I recently purchased an SUV from Joseph Airport Toyota, and it was the best car-buying experience that I ever had. Car shopping has always been stressful for me, but everyone made me feel at ease, especially my Sales Representative, Arvin Ridley. Working with Mr. Arvin Ridley was an absolute pleasure! He is very honest, and professional and knows the car business inside and out. He is also extremely patient, I never felt rushed or pressured to make a decision. I felt that he had my best interests in mind; he was not pushy or aggressive whatsoever. He went above and ...

We dealt with Arvin Ridley, he was very calm, friendly and informative. He was not pushy and gave us all the info we needed, let us look around the parking lot at the model of car we wanted to buy and let us go away to think about what we wanted to do. A week later we went back and was really helpful, the staff there are also very friendly, they offered us pizza and hot or cold drinks while we went through all of our choices with the purchase. When it came to picking the car up we took ...

Joseph Airport Toyota Service Department is outstanding! From air in the tires, to explaining the occasional warning light or fixing the matter, to maintenance through the life of the vehicle (currently exceeding 11 years) the people in this service department are knowledgeable and polite! Thank you!

I have never been treated so wonderful with the purchase of a vehicle! Arvin was so happy, and sweet! I needed a way to get the new car home. We had closed down the dealership to complete the transaction and then even though it was his birthday, Arvin drove my new car to my house and had his wife pick him up. And here I thought I had ruined his birthday. Arvin calls me periodically to check up and see how things are going and also to ask if I am ready for a new car yet. (The answer to ...

Great overall experience. Would recommend having your Toyota serviced at Joseph Airport Toyota.

Took my Toyota in for regular service. The staff was fast and efficient. Plus, they washed my car afterwards, which was really appreciated.

Everything about buying a new vehicle from this dealership was a no hassle purchase experience. I would definitely recommend this dealership.

Joseph Airport Toyota is a great place to purchase a vehicle. Eddie and Jamey will take great care of you and make the purchasing process so quick and easy. I highly recommend them.

We were looking for a used truck and looked around several dealers before coming to Joseph Airport Toyota. We met with Andy Davis who found the type of truck we were looking for. He also helped our daughter find the SUV she was looking for. We would definitely recommend Andy if you are looking for a used vehicle.

Their service is the best

Never had a bad experience. Staff has always been friendly. The service department is always super busy so they are not the fastest. Have patience they do good work.

Excellent service! They are always very nice and friendly

I was bummed out, nobody had the Tacoma I want. I dealt with Erin. And stopped by and sat down with Justin. Great guy. Told him what I wanted he assured me can get within couple months. So far, awesome experience!!😁👍

I purchased my rav4 and our ram 1500 from from Arvin Ridley in used cars. I new what I wanted they didn't have it on there lot so he looked at other lots and helped me find what I wanted. He is awesome at helping you find what you want and making sure you are happy. I am confident that when I leave I will be happy with my purchase. Thank you Arvin for helping our family get the vehicles right for us.

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My husband and I were looking for a blue 4 runner. Our salesman Nathaniel Todd did an amazing job finding us one. Everyone we came in contact with at Joseph Airport Toyota was super nice and very helpful. We are absolutely loving our new 4 runner. Thank you to everyone who helped make our buying experience simple and stress free. A very sincere thank you from Michelle Randle and Noel Shell.

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Carl A. treated me like I was the most important person he ever met! Great service and great deal. I won't go anywhere else.

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Kevin Dorsten was our salesman and the experience was awesome! He did what he could to get the best price and car for our needs. He made the process fast and I highly recommend!

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Outstanding customer service with a smile! I spoke with Carl over the phone, approved by a lender before I arrived and I drove away with an exceptionally dependable vehicle the same day. The service was fast, friendly and upfront. Thanks to the gentlemen at Joseph Airport Toyota

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Myron Fuller is hands down the best salesperson I've ever had the pleasure of working with!! Very informative and if he doesn't know the answer to something, he finds out!! Could not be happier with my experience at Airport Toyota Used Cars.

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Outstanding experience on the purchase of a new Toyota Highlander today. Kevin Carter did an excellent jog throughout this entire process. Kevin is easy to work with and made the process fun. Great job. I have purchased several new vehicle through Kevin at this dealership. Jeff

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