Customer Testimonials

Brendan Gibson in parts was great and helped me out with getting the correct parts for my 4runner!

Worked with Alan, he communicated well and was professional. No complaints about the buying experience.

I’ve bought my last 5 cars from Arvin at Joseph Airport Toyota. Even after checking out multiple other car dealerships. Arvin never disappoints me. He always goes above and beyond to get me the best deal.

Mr. Ridley is the best! My family and I have bought 4 cars from him over the years. I recently bought a 26 Toyota Camry XSE for a great price from him at Joseph Airport Toyota. We like the entire staff here, but Arvin Ridley is the man and is the reason we keep coming back. Thank you, Mr. Ridley and team!

Matt Sexton was awesome! We absolutely appreciated his approach from beginning to end. He definitely knows what he is doing and has an easy way of explaining the car purchasing process. Informative and very knowledgeable without pressure. Worked with us to make us very happy and to get the sale. Thank you Matt!

Quick in-and out service.

We've purchased several vehicles from Airport. They were always very friendly and courteous. Our salesman, Steve Ryherd, was extremely helpful in finding us the perfect car.

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Great service!

Fast friendly service. They also did not push service that was not needed

Joseph Airport Toyota use to be my go to car dealership. Our family bought at least 10 cars from them throughout the years. Their service department is so busy you don’t get good service. I won’t go into detail because it would be a very long review. With the popularity of Toyota being rated one of the best cars to buy the service department has become arrogant. They know most people want genuine car parts not aftermarket parts when their car is being serviced. I will not come back to this dealership for service or to purchase any cars ... Read More

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Google - Mar 6, 2026

Joseph Airport Toyota use to be my go to car dealership. Our family bought at least 10 cars from them throughout the years. Their service department is so busy you don’t get good service. I won’t go into detail because it would be a very long review. With the popularity of Toyota being rated one of the best cars to buy the service department has become arrogant. They know most people want genuine car parts not aftermarket parts when their car is being serviced. I will not come back to this dealership for service or to purchase any cars in the future. Of course they wont care about losing a customer. Why should they?

Chill customer freindly

We called the service department due to a recall on my RAV4. The paperwork states the recall inspection will take 45 minutes. When trying to schedule the recall, we were told waiting on the vehicle would be 4 hours. I have to work during the day so that isn’t something I want to miss four hours of work for 45 minute battery inspection. Then, when we offered to simply drop the car off in the morning to pick up after work, the service advisor stated it would be DAYS before we could pick up the vehicle. Completely unprofessional operation that is being ... Read More

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Google - Sep 23, 2025

We called the service department due to a recall on my RAV4. The paperwork states the recall inspection will take 45 minutes. When trying to schedule the recall, we were told waiting on the vehicle would be 4 hours. I have to work during the day so that isn’t something I want to miss four hours of work for 45 minute battery inspection. Then, when we offered to simply drop the car off in the morning to pick up after work, the service advisor stated it would be DAYS before we could pick up the vehicle. Completely unprofessional operation that is being managed in this service department and we do not recommend anyone take their vehicles here for scheduled maintenance or recalls. Editing to add: they also lost my husbands hub cap from his 2011 Camry.

Very disappointed with the service department since I bought the vehicle in November of 2024 I have had no luck the service advisors are difficult to schedule with I've had to argue with the service advisors as to the service I want on my vehicle which feels out of this world they lost one of my hub caps took almost a month to get replacement, the prices seem completely out of this world, have the time they don't wash your vehicle which I was told comes with service, I purchased the lifetime warranty (bumper to bumper) in addition to ... Read More

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Google - Sep 9, 2025

Very disappointed with the service department since I bought the vehicle in November of 2024 I have had no luck the service advisors are difficult to schedule with I've had to argue with the service advisors as to the service I want on my vehicle which feels out of this world they lost one of my hub caps took almost a month to get replacement, the prices seem completely out of this world, have the time they don't wash your vehicle which I was told comes with service, I purchased the lifetime warranty (bumper to bumper) in addition to the limited lifetime warranty and yet I get told that my issue may be covered but there not unsure, I don't think I will go back to this dealership unless I have to. I strongly feel like the service department has lot any idea of service to the customer they have a very snobby and entitled attitude they don't seem to care or want to help people I don't like leaving negative reviews but hoping something changes for the better for someone.

Oil change took 2 hrs. No apologies or acknowledgment for the long duration of waiting time. My car sat ready for 25 minutes until my kids and I got tired of waiting. We got up and went asked for our car. They handed me my paperwork, I paid and left. Will not be back. I would have waited longer than 2 hrs if I had waited for them to call me back.

I had a nail in my tire that was brought to my attention on Thursday night. First thing Friday,I took my car to Joseph Airport Toyota Service and had it fixed in minimal time and minimal expense.I was on my way in no time and I really do recommend them whenever it's relevant.Thanks again!☺️

Stay away from there used cars and service dept! You have been warned. I bought a used car from them that had break issues. They were supposed to fix it. They never did, then offered me another car for 500 more. I test drove the car and found it acceptable, it went in for the '132 point' service check. Next thing I know it was leaking oil and a pulley was bad and they had found two disconnect aftermarket speakers, which they took. I brought it back, they said they would fix it. The car ended up being outsourced to a place ... Read More

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DealerRater - Apr 23, 2025

Stay away from there used cars and service dept! You have been warned. I bought a used car from them that had break issues. They were supposed to fix it. They never did, then offered me another car for 500 more. I test drove the car and found it acceptable, it went in for the '132 point' service check. Next thing I know it was leaking oil and a pulley was bad and they had found two disconnect aftermarket speakers, which they took. I brought it back, they said they would fix it. The car ended up being outsourced to a place in Tipp city. When I got the car back I could still smell oil burning, the inner panel, (door card) on the drivers side door was loose, the driver speaker didn't work anymore. They won't fix the door card. They kept telling me that they have lost money. I have never in all my years been so ripped off by a company that has a A+ rating. I would give them a F rating. They are a scam! I'm a senior and a widow, saved money for over a year to replace my broken Kia. This was a slap in the face. The service dept is shady and "outsources" work. I'm so sad, I trusted them and got crushed.

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Transferred to sales 4times no one ever picks up & receptionist knows 0

I'm glad I can take my Toyota here. I schedule maintenance on the app, show up, they take care of it.

The car was left in the service for three days. At first they said it was 1000 dollars, then they billed us 1630 dollars. We paid the bill, but they returned our car to us dirty, without any cleaning. Very sloppy service. Very bad, they are not satisfactory at all.

IN 6 miles my car was driven from the service department rep, FIVE harsh cornings, THREE fast acceleration, TWO hard braking. This is how your vehicle is treated while they “test drive” your car. No to mention the rest of the battles and always having to call the service department to get any answers

I would like to commend Stephen for being a honest, personable salesman during my dealings with this company.

Great customer service. I would definitely recommend.

Very transparent and fair to work with. Gave me a fair price without wasting my time with bait and switch schemes on the price.

I recommend airport Toyota they were professional and was able to answer all my questions and gave us the best deal on a new car...

So friendly, helpful and honest! I recommend for service.

Took for free tire rotation. Got back with same 3 different tire pressures in same spots. Car has individual tire pressures show in app and in doesn't match paperwork. So rechecked tire pressures manually seems tire rotation causes read out not to update to new positions. Also still only deserves 1 star for using a poor pressures gage or operator, and not telling me that rotating tires may cause pressure readings to be in wrong spots in car system.

I’ve never bought a car before and had some family in town helping me out! It was a pretty intimidating experience but the employees here made it a really nice and stress free experience! Kevin was very straight forward, kind, personable, helpful and was so patient with us! We were able to negotiate and get a car that I am so so excited for! I’d recommend this place to those overwhelmed by the amount of car dealerships in the area! They really made my first car buying experience a great one. Thank you guys! 🙂

Picked up a part I ordered on Friday I ordered b4 work.....to 2 gentlemen that waited on me were very courteous....thanks again...

Great experience! Steve Ryherd in sales and Shawn Levi in finance were a breeze to work with. Not 1 negative experience during the entire process purchasing my 4Runner.

The staff I met was very friendly I'm really like dealing with Thomas Tacker, my first time at Toyota Airport and will not be my last.

If 0 stars was an option, that is what i would give them. I bought a used Jeep from Andy. Right away i noticed the auto start/stop wasn't working. Brought this to Andy's attention as well as there service department when it was brought in for another issue that was resolved. I was told the battery tested fine and there was no issue. I ended up taking to a Jeep dealership where i was told it needed a $365 battery replacement. I go ahead with it and now everything is working as it should. So, i reach out to ... Read More

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Google - Apr 10, 2024

If 0 stars was an option, that is what i would give them. I bought a used Jeep from Andy. Right away i noticed the auto start/stop wasn't working. Brought this to Andy's attention as well as there service department when it was brought in for another issue that was resolved. I was told the battery tested fine and there was no issue. I ended up taking to a Jeep dealership where i was told it needed a $365 battery replacement. I go ahead with it and now everything is working as it should. So, i reach out to them to see if they are willing to make this right. Of course they aren't. Instead i get "batteries are wear and tear items" and "you bought it 3 months ago". In all actuality it was bought less than 2 months ago. And the issue was happening from day one! Do yourself a favor and avoid Airport Toyota. They DO NOT stand behind what they sell. And the people who are making decisions there don't care about the customer. Update. After seeing their response I called and asked for the general sales manager. He was gone for the day. I asked the receptionist to have him give me a call when he was available. I gave her all of my info. That was over a week ago and still no call back. I shouldn’t have to call back after giving them all the info they need to get ahold of me (not that they needed me to give them that, they would already have this from me making a purchase with them). Once again, I see where I stand.

Our regular mechanic had our rav 4 for two full days and couldn't figure out why the check engine light was on...Joseph Airport had our car for about an hour and had diagnosed the problem. They ordered the part and the next day we got our car back. It's running great..no more check engine light.....charcoal cannister was the culprit. Great job.....thanks 👍 👌

I usually dont go to car dealers for service, but Joseph Airport is upfront with costs and always timely with repair/maintenance work. I take my Toyota there for all maintenance that needs done.

Great experience! Super nice employees all around. Kevin was great, super helpful and patient and answered all my questions. My only complaint is the interior detail was a little lacking and I had to go over some things myself, but it is a used car. Overall super pleased, and thankful!

Excellent service, I recommend this dealership for purchasing a vehicle, Mr. Ridley was honest and helped me with no purchase. Thanks.

Service advisor was good in helping and explaining what was done but service manager was plain rude. Didnt like it when I explained the obvious issue, I would expected him to be better, right Don?

Wow, just had one of their employees contact me via Facebook messenger and try to sell me a car. I called this person a snake, and they blocked me. Not surprising though, everyone knows car salesmens are snakes.

Always courteous and informative.

My wife and I just bought a 2023 Toyota Corolla. The staff was friendly and professional. I would definitely recommend them. I also want to give a special shout out to salesman Ryan Martin for being so helpful.

The people at Joseph Airport Toyota were outstanding to deal with! I can't say enough good things about them! I was an out-of-state buyer who traveled 120 miles to Joseph Airport Toyota to purchase my 2024 Prius LE AWD in Supersonic Red. No other dealership in my home town of Indianapolis, the state of Indiana, or even the Chicago area was able to get the exact Prius I was looking for. First of all, kudos to Erin Weingart, the Internet Mgr. She responded to my online inquiry at the end of November. (3 months before we ever set foot in their dealership.) ... Read More

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Google - Mar 5, 2024

The people at Joseph Airport Toyota were outstanding to deal with! I can't say enough good things about them! I was an out-of-state buyer who traveled 120 miles to Joseph Airport Toyota to purchase my 2024 Prius LE AWD in Supersonic Red. No other dealership in my home town of Indianapolis, the state of Indiana, or even the Chicago area was able to get the exact Prius I was looking for. First of all, kudos to Erin Weingart, the Internet Mgr. She responded to my online inquiry at the end of November. (3 months before we ever set foot in their dealership.) I must have communicated with 15 other dealerships, but Erin found the car we wanted. She kept in touch with me regularly until she found just the Prius I was looking for. One month later, she said there was a Prius "allocated" and she put my name on it, and sent me the details, pricing, etc. She said it should arrive by late February, which it did. Great job, Erin! Steve Ryherd was the salesperson who spent the whole morning with us on the day we bought the car. He made us feel special from the moment we drove up and saw our new car parked in the “marquee spot”, right in front of the main entrance. Due to the extreme shortages of the Prius in the past year, we were not able to even take a test drive before purchasing the car. But Steve went with us as we did our test drive last Saturday, and showed us all of the car’s features. Then he spent over an hour showing and explaining the infotainment system to us. He got our phones synced up. He made sure we downloaded the Toyota app, set up our navigation, and explained all the many things we could do with our new Prius. We’ve been buying Toyotas since 1994, but we’ve never had customer service this great! Jamie Gibson also did a great job in helping us with the purchase documents. He described the types of protection plans available. We were impressed with Jamie’s positive personality. Overall, it was a great feeling doing business with the folks at Joseph Airport Toyota!

The employees are this dealership's greatest asset they go the extra mile to help you understand about your vehicle.

Rated these three stars because they didn't have the vehicle I was looking for. Kevin was great and took the time to answer all my questions. There is no pressure at all, and the majority of the vehicles do come with a lifetime power train warranty, which is a nice perk.

I wrote a review one week ago about Joeseph Airport Toyota stoping my extended warranty and cashing it out! My personal opinion is the Joeseph Airport Toyota is filled with scammers, thieves, and dishonest people. Im 67 years old and I bought the warranty for security that my car would be covered down the road! I worked as an A.S.E. Master Technician all of my life. Telling this emplifies my knowledge about cars in general! $3000.00 down the drain, thats mymedical bills and groceries for a month or two. So Ild shop somewhere else and keep your ha4d erned ... Read More

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Google - Feb 25, 2024

I wrote a review one week ago about Joeseph Airport Toyota stoping my extended warranty and cashing it out! My personal opinion is the Joeseph Airport Toyota is filled with scammers, thieves, and dishonest people. Im 67 years old and I bought the warranty for security that my car would be covered down the road! I worked as an A.S.E. Master Technician all of my life. Telling this emplifies my knowledge about cars in general! $3000.00 down the drain, thats mymedical bills and groceries for a month or two. So Ild shop somewhere else and keep your ha4d erned money, or dont buy the extended warranty or I will see your review on here soon enough!

If i could i would give this place zero stars. I had my 2024 RAV4 in about a month ago for warranty issues. The car stalled out on me and had to have it towed to the Dealership because i couldnt get it to start back up. It kept shaking real bad and couldnt start it. The service writer Jordan told me if something got damaged from the road it would cost me $155 diagnostic. That wasnt the case. They couldnt duplicate the problem and he still tried to charge me a partial diagnostic of $65. He told me that diffferent dealrships have ... Read More

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Google - Feb 22, 2024

If i could i would give this place zero stars. I had my 2024 RAV4 in about a month ago for warranty issues. The car stalled out on me and had to have it towed to the Dealership because i couldnt get it to start back up. It kept shaking real bad and couldnt start it. The service writer Jordan told me if something got damaged from the road it would cost me $155 diagnostic. That wasnt the case. They couldnt duplicate the problem and he still tried to charge me a partial diagnostic of $65. He told me that diffferent dealrships have different policies. 3 year bumper to buumper warranty means exactly that. He said he had to make sure his tec was covered. This ia a bunch of bull if i ever heard of it. He said hey werent going to charge me this time because the car only has 5000 miles on it and i only had it for 3 months like he was doing me some big favor. Im am very disatisfied with this experence and dont think i trust these peoople at all now.

Fantastic service and staff at this location!!

Bought a nice car and purchased their extended warranty. Knowing how meticulous I was with the car, they canceled my extra warranty. I never knew about it either, they just screwed me out of 3K! Find another dealer, go to Voss Toyota they will treat you right and not rip you off!

This is our 3rd vehicle with Joseph Toyota that we've purchased with used car section with absolute satisfaction! My RAV4 needed a battery causing the AWD warning message. I was totally freaked out by it, speaking with Tom in to the shop and stating it was the battery and a new replacement would take care of this issue. Not only I got a battery, I got scheduled in for routine maintenance and a free car wash!

First new car. Drake was awesome. He got me to the payment I needed to be at

Nice place to find the ride you want. Friendly service! Be sure to see Ryan Martin for a good devehicle

I came in for an oil change, as I had a coupon for 69.95.There was also a coupon for 10% off service. As my service advisor Tom was great and has been for 4 years I've been coming to him. He does not deal with the coupons. After getting home and going over the charges I saw that the 10% coupon was used which was hardly nothing. If other coupon was used would have been cut in half. As Tom is great but not enough to offset the cost. I will not be back unless it is warranty work

I recently purchased a Camry. Arvin is a friendly and knowledgeable sales person. He takes the extra time to help whenever needed, making this a pleasant experience. I would highly recommend him.

New car sales are great, my girlfriend purchased her 2022 Tacoma there and could not be happier. Used car sales, however, are another story. I purchased a 2020 Honda Accord there and it was not cheap clunker for 5k or something it was 24k Got it with half a tank of gas, dirty (dust on dash and marks on trim on inside easily wiped off) and no floor mats. Also they had slapped on some cheap Vietnamese tires (GeoDrive? what the xxxx is that). Tires supposedly new but missing a valve stem cap on front drivers side, also out of balance per ... Read More

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DealerRater - Jan 24, 2024

New car sales are great, my girlfriend purchased her 2022 Tacoma there and could not be happier. Used car sales, however, are another story. I purchased a 2020 Honda Accord there and it was not cheap clunker for 5k or something it was 24k Got it with half a tank of gas, dirty (dust on dash and marks on trim on inside easily wiped off) and no floor mats. Also they had slapped on some cheap Vietnamese tires (GeoDrive? what the xxxx is that). Tires supposedly new but missing a valve stem cap on front drivers side, also out of balance per Discount Tire, who were nice enough to re balance for free and put the missing stem cap back on. Will have to spend 800 bucks on decent Michelin tires once I have the money. Spent 200 bucks on good custom floor mats first thing and glad I did as it snowed soon after getting this car and all that melted snow would have soaked onto the carpet. Still pissed about the half tank of gas. When I purchased a used car from a Chevy dealer a few years ago, car as totally detailed, full tank of gas, new tires and floor mats. I wrote Joseph Airport Toyota GM Chris Hahn about my concerns and sales guy called me and offered to have car cleaned again. I think I will pass, Soft Touch Car wash in Centerville will do a better job. Bottom line is pass on their used cars, if you want to be treated right get a new one.

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Steve was great! Straight forward!

Dealt with Sales and services who were kind and professional. If you need work done here these guys will treat you right and be honest about their abilities.

Not good

Poor experience. Not only did they provide bad service, they spilled something all over my passenger side of my car that I can't get cleaned off my car. I feel that they did this because I was insistent on getting my air bag system malfunction taken care of immediately and had gone to the service manager when their staff tried to treat me like I was an idiot about this issue with my car. They tried to tell me that I just needed to clip my seat belts in, which was definitely not the case as all of my ... Read More

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Google - Sep 6, 2023

Poor experience. Not only did they provide bad service, they spilled something all over my passenger side of my car that I can't get cleaned off my car. I feel that they did this because I was insistent on getting my air bag system malfunction taken care of immediately and had gone to the service manager when their staff tried to treat me like I was an idiot about this issue with my car. They tried to tell me that I just needed to clip my seat belts in, which was definitely not the case as all of my seat belts were clicked in and my car was still giving the warning. Definitely not taking my car back to this dealership and recommend others to avoid this dealership.

These guys are awful. They had my car for 7:20 and did not even look at my problem. Shameful, shameful service!

I took my Camry to the them for ABS service, They gave me an estimate to replace front right speed sensor for $692 plus tax plus other charges. I took the car to another mechanic shop; the cost was $150 just to clean the sensor. The sensor was in excellent condition, and it has been operating perfectly since. If I did not have any mechanical background, I would have paid the $750 plus.

I took my Camery to them for ABS service they gave me an estimate to replace front wright speed sensor for $692 plus tax plus other charges. I took the car to another mechanic shop; the cost was $150 just to clean the sensor. The sensor was in excellent condition, and it has been operating perfectly since. If I did not have any mechanical background, I would have paid the $750 plus.

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I bought a brand new Toyota Tacoma pick up truck August third of 2022. When I bought the truck I expressed to my sales person that I wanted to put bigger tires on the truck but not lift it. He said that would not be a problem. I took the truck directly from the dealership and to my mechanic who does tires for a living. He put the new tires on it for about a month everything was fine. The tire sensor light then just went on stating that it could not read the tire sensor. I called the dealership explain ... Read More

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Google - Jun 26, 2023

I bought a brand new Toyota Tacoma pick up truck August third of 2022. When I bought the truck I expressed to my sales person that I wanted to put bigger tires on the truck but not lift it. He said that would not be a problem. I took the truck directly from the dealership and to my mechanic who does tires for a living. He put the new tires on it for about a month everything was fine. The tire sensor light then just went on stating that it could not read the tire sensor. I called the dealership explain to them the problem they said that if I want do that through my mechanic. Because I bought the extended warranty that stated all bills would be paid for the life of the truck I figured this would be fine. It was not it started a battle with the service department, who stated that I had to bring it to them. I then spoke to a very nice gentleman, who appeared to be a very important person at Airport Toyota. He was very understanding of my problem and refunded me the money for the tire sensor that had gone bad. Fast forward to June 15, 2023. While on a trip to Michigan the tire sensor light came back on. I was close to my 15,000 mile check up so I called the dealership and set up that appointment. I explained that I needed my 15,000 mile check up also that the tire light sensor was on again and explain my previous situation. I was a assured, on the phone that it would be taking care of and not to worry about it. Because I work midnights I had my wife take the vehicle down to the service department. She waited approximately two hours for the 15 point inspection and was told I did not tell them that the sensor was broken so therefore their techs were going home and they could not take care of it that day. They also it was going to cost $75 to diagnose the problem with the tire sensor. She kindly reminded them of the other situation that we had to which service worker told her that was a you problem. She then brought the truck home obviously upset. I then called the service department, complaint line and was told because I bought new tires and put them on my truck they would not cover the work unless they could prove that my mechanic didn’t break the tire sensor in August of last year, when I had the new tires put on even though we’ve already been through this whole process once. Needless to say, I have to take my truck back down there for them to check the sensor to make sure it’s not broken by my mechanic from August of last year. I’m not worried that my mechanic did anything wrong. I’m more concerned about the way My wife was treated and how this has become an absolute headache trying to get anything accomplished through the service department. I have another appointment coming up for them to check the sensor to tell me if the sensor is broken, we shall see!!! if the sensor is not broken they will replace it at no cost to me. If they determine that it is broken I will have to pay the $75 diagnosis fee and for a new sensor.

Service department is horrible.

Do not bring your vehicle here for service. They marked that my fluids had been topped off and they were NOT. It also took them 4 hours to put on tires and an oil change. I doubt my oil was changed since they marked off something was done and I could clearly see it was not done. They called me the day before my appointment to make sure I was going to be there, but then took my vehicle at the appointment time and parked it for almost 1/2 hour WHILE I WAS WAITING. There is no consideration for customers here. When ... Read More

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Google - Apr 29, 2023

Do not bring your vehicle here for service. They marked that my fluids had been topped off and they were NOT. It also took them 4 hours to put on tires and an oil change. I doubt my oil was changed since they marked off something was done and I could clearly see it was not done. They called me the day before my appointment to make sure I was going to be there, but then took my vehicle at the appointment time and parked it for almost 1/2 hour WHILE I WAS WAITING. There is no consideration for customers here. When I paid they told me my vehicle was in the garage and it was not. No charging stations in the waiting area and the employees rudely WALK IN FRONT OF CUSTOMERS THAT ARE WATCHING TV instead of using the aisle behind the chairs.

Don't answer puts cars on the internet that is not ready they say and won't respond to messages

Was interested in doing business with this company until they sent my information to more places than they agreed to. When speaking with the general manager I also did not feel that they were trying to earn my business or even cared that I was unsatisfied. I'm also a former finance manager in the car business and recently bought a brand new 2022 Mitsubishi Outlander from Grote Mitsubishi in Fort Wayne and got amazing service. It's sad to see the state of customer service being what it is today. I do not recommend doing any business with this company ... Read More

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Google - Feb 22, 2023

Was interested in doing business with this company until they sent my information to more places than they agreed to. When speaking with the general manager I also did not feel that they were trying to earn my business or even cared that I was unsatisfied. I'm also a former finance manager in the car business and recently bought a brand new 2022 Mitsubishi Outlander from Grote Mitsubishi in Fort Wayne and got amazing service. It's sad to see the state of customer service being what it is today. I do not recommend doing any business with this company and I wouldn't buy a vehicle from them due to their shady practices.

Did help buying a car with this place.

This is - without doubt - the WORST Auto Dealer Shop to have your Toyota - or any vehicle - Serviced/Repaired. Roughly 1 yr ago, had my Rav4 in for routine service; normal Quick servicing - I'm ready to pay/go. BUT - oil is leaking out form under engine area . . Service Mgr. comes out to check . . oil cap under hood NOT affixed - - loose on top of engine!! Get home - - trail of oil behind me - make my way to only Shop open on Holiday week end - Discount Tire . . discover oil pan reservoir plug ... Read More

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Google - Dec 15, 2022

This is - without doubt - the WORST Auto Dealer Shop to have your Toyota - or any vehicle - Serviced/Repaired. Roughly 1 yr ago, had my Rav4 in for routine service; normal Quick servicing - I'm ready to pay/go. BUT - oil is leaking out form under engine area . . Service Mgr. comes out to check . . oil cap under hood NOT affixed - - loose on top of engine!! Get home - - trail of oil behind me - make my way to only Shop open on Holiday week end - Discount Tire . . discover oil pan reservoir plug BARELY screwed-in - leaking badly. They correct probs. This is a tribute to Toyota, in that it was able to survive all abuse heaped upon it by Airport Toyota "Service People". And, thank God for Discount Tire people - - they know what they're doing!! DON'T HAVE "SERVICE" PERFORMED @ AIRPORT TOYOTA - - - UNLESS YOU JUST DON'T CARE!!!

Seriously, why would anyone buy a car from a dealer that adds to the msrp of its new cars. So you would buy a TRD Tacoma 5000 over MSRP? I wonder what markup is on the used cars? Don't be taken advantage of peeps.

I bought a 2017 GMC Terrain with a little over 30,000 miles . I have changed the oil in it religiously with mobile one synthetic. This vehicle came with the lifetime power train warranty. At 77,000 miles the engine failed. Since then it’s been a nightmare trying to get it covered. I had it towed and the place that towed it said it was pcv valve . The warranty company denied the claim. Then I had gmc take a look. They said the cylinder and rod bearing had a catostrophic failure . It was stilled denied . Now I have contacted the general manager of Toyota ... Read More

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Google - Sep 13, 2022

I bought a 2017 GMC Terrain with a little over 30,000 miles . I have changed the oil in it religiously with mobile one synthetic. This vehicle came with the lifetime power train warranty. At 77,000 miles the engine failed. Since then it’s been a nightmare trying to get it covered. I had it towed and the place that towed it said it was pcv valve . The warranty company denied the claim. Then I had gmc take a look. They said the cylinder and rod bearing had a catostrophic failure . It was stilled denied . Now I have contacted the general manager of Toyota and he responded with an email that basically denied any responsibility. So at this point I wouldn’t put much stock into their warranty program . I will say Casey was helpful and I followed his advice about towing it to gmc and paying them to diagnose it. But no one cares that a certified gmc technician diagnosed it. I would think if a pcv valve failed and caused the rear main to leak there would be an oil light come on . But instead the vehicle died all of sudden . That’s when the lights came on as the vehicle shut off. No warning. Sounds like a catastrophic failure to me .

Service department is Rude! Don’t be even 5 minutes late because they will turn you away

Do not buy a car from here if you believe the lifetime warranty actually covers anything because it doesn’t. Cna warranties have it where nothing is actually covered. Please learn from my 570 dollar mistake …. If it seems to good to be true it probably isn’t true and that was a hard lesson on this one. Bryan Kendal I tried calling you at the number you provided and was hung up on twice. Just so you know your staff doesn’t go over in detail anything about stuff not being covers and especially components that control the covered components. ... Read More

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Google - Jun 27, 2022

Do not buy a car from here if you believe the lifetime warranty actually covers anything because it doesn’t. Cna warranties have it where nothing is actually covered. Please learn from my 570 dollar mistake …. If it seems to good to be true it probably isn’t true and that was a hard lesson on this one. Bryan Kendal I tried calling you at the number you provided and was hung up on twice. Just so you know your staff doesn’t go over in detail anything about stuff not being covers and especially components that control the covered components. It’s pretty bad it you would have to blow it before it’s considered covered but I’m sure they will figure a way not to pay regardless. Thanks and have a great day

Was gonna trade in my 2017 tacoma in there but they was trying to low ball me with a 30000 offer this truck was a trd sport blue with 6000 dollar lifted suspension on it with a 2000 dollar arb bumper on it and a brand new viper remote start on it and the truck only had 65000 miles on it 2015 2nd gen tacomas are going for 30000 so I gladly walked away

I was seen 30 minutes late for my pre-scheduled 1430 appointment, (Please note, I arrived at 1415 therefore my total wait time was actually 45 minute.) My service advisor was nice after waiting 45 minutes to see him…he couldn’t be found after being paged 12 times for 45 minutes! Many other customers who arrived after me were assisted while I waited well past my appointment time. I eventually drove off and phoned in to make another appointment since I couldn’t get any service, but it actually wasn’t that busy there. After 45 plus minutes of waiting at the dealership then calling to reschedule my ... Read More

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Google - May 1, 2022

I was seen 30 minutes late for my pre-scheduled 1430 appointment, (Please note, I arrived at 1415 therefore my total wait time was actually 45 minute.) My service advisor was nice after waiting 45 minutes to see him…he couldn’t be found after being paged 12 times for 45 minutes! Many other customers who arrived after me were assisted while I waited well past my appointment time. I eventually drove off and phoned in to make another appointment since I couldn’t get any service, but it actually wasn’t that busy there. After 45 plus minutes of waiting at the dealership then calling to reschedule my service advisor was finally ready. I had to advise the dealership to look up my vehicles maintenance plan after they attempted to charge me for an oil change covered under my maintenance plan. Additionally, there was confusion on the intervals of oil changes for my vehicle…luckily I already knew the correct intervals. My vehicle’s windows were left down after the oil change was completed so trash and debris were blowing in my car from the outside due to this. This dealership didn’t have windshield wipers for my vehicle even though I specifically asked for wipers when I made the appointment weeks in advance. My service advisor promised to call me the very next day when the wipers arrived…here we are 3 weeks later still no one has called about my wipers but to be honest, I didn’t expect a proper follow up on the wipers that were ordered after this poor service. I don’t have any confidence in Joseph Airport Toyota of Dayton OH. Their confusion surrounding my new Toyota actually made me nervous and worried. I’d rather drive to a more reputable Toyota dealership moving forward in Columbus or Cincinnati than take this risk and aggravation again. Even the vehicle check out process wasn’t professional as the clerk at the register was unprofessional and had no clue where my paperwork was and I had to help her track it down. This appointment was a total failure. I will never buy another brand new toyota again even though this is actually my 4th brand new Toyota….service seems to have actually gone down in the brand.

The truth be told I nevered bought a car there I was just looking .

Hands down the worst customer experience ever after purchasing a car. One simple inquiry sent on March 17th, 2022 has resulted in at least 10 follow up emails and a phone call from me (I stopped counting). I still haven’t received a response almost one month later.

Rude sales people

No Help at all

Simple call for information on a model I’m looking to buy and some sort of direction, poor customer service. Thanks!

I wouldn't deal with this service department again. I don't call names, but I'll say this of their assistant service Mgr. He's unpleasant, unprofessional at best. Didn't have a clue where my truck was, even though roadside assistance had it towed their. Rushed me out the door, without getting my car seat for my 4 year old daughter. I wasn't allowed none of my personal property. Because of his lack of knowledge and understanding. The guy's name is Ishaih. Fair warning don't deal with him. I think he needs retrained at Customer Service. ... Read More

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Google - Jan 27, 2022

I wouldn't deal with this service department again. I don't call names, but I'll say this of their assistant service Mgr. He's unpleasant, unprofessional at best. Didn't have a clue where my truck was, even though roadside assistance had it towed their. Rushed me out the door, without getting my car seat for my 4 year old daughter. I wasn't allowed none of my personal property. Because of his lack of knowledge and understanding. The guy's name is Ishaih. Fair warning don't deal with him. I think he needs retrained at Customer Service. Buying a vehicle from their was easy. But vehicle service ... Avoid it, take it to Voss.

Took my vehicle in to get an oil change, everything went well until I was told the air filter and cabin air filter had already been replaced, as I was shown two dirty filters who supposedly came out of my vehicle. I asked to have my old air filters put back in as I would replace them myself. Came home from the oil change, grabbed the filters I already had at my house and proceeded to change them. Upon inspection I could tell the filter in my vehicle were not nearly as dirty as the ones at the dealer.. and ... Read More

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Google - Jan 21, 2022

Took my vehicle in to get an oil change, everything went well until I was told the air filter and cabin air filter had already been replaced, as I was shown two dirty filters who supposedly came out of my vehicle. I asked to have my old air filters put back in as I would replace them myself. Came home from the oil change, grabbed the filters I already had at my house and proceeded to change them. Upon inspection I could tell the filter in my vehicle were not nearly as dirty as the ones at the dealer.. and my filter compartment were packed with leaves and debris. No way they could of even taken my filters out of look to see if they needed replaced to begin with.. be careful of fraudulent actions while getting your vehicles serviced

Took in for service asked twice for quote for tires left without one. Got a text message thank you for letting us service waited 20min then walked down to service desk guy handed me my report no explanation of service and no quote for tires no explanation of yellow marked item in report. I have to question if service was even performed. Have been a customer since 2017 this may be it. All the negative reviews I see get a premade generic response instead of action

Worst service ever. Had an appointment scheduled with erin to look at a new car we called on the way to the dealership to let her know we were on the way only to find out she had already left earlier in the day and they sold the car. i understand selling the car nut not to even call us to let us know was very unprofessional we will never do business there again...

They advertise that they will beat car max yet wanted to offer 3k less and then told me I'd be better off going to carmax. Save your time and go somewhere else they don't stick to what they say